Winning in the Workplace with
Positive Communication

• Learn the keys to establishing rapport and developing strategic relationships.
• Understand the impact of nonverbal communication and how to use it appropriately.
• Learn how gender, generational, and personality differences affect communication.
• How to use assertive communication techniques to achieve desired results.

Overcoming the Tyranny of the Urgent

• Master the most critical principles of time management.
• Learn to work more efficiently by identifying time wasters.
• Develop a practical time management system and prioritization system.
• Learn to say no to the good and yes to the great.

Motivate or Manage Out:
How to Handle Challenging Employees

• Identify root causes of performance problems and learn why employees won't perform.
• Learn how to effectively motivate even the most difficult of personality types.
• Master feedback models that will produce results.
• Learn when and how to terminate so it is legally defensible.